Terms of Use
Effective 1 September 2026This document explains the rules for using GotFixt, the marketplace where customers post jobs and verified professionals take them on.
We call these rules our Terms of Use. They apply to the GotFixt website and mobile apps. When we say “GotFixt”, “we” or “us”, we mean the company that operates the platform.
They cover how we expect everyone to behave on GotFixt, whether you are a customer, a professional or simply visiting the site.
Please read them carefully. By using GotFixt you agree to follow them.
1. About GotFixt and use of the platform
GotFixt operates a two-sided service marketplace. Customers post jobs describing the work they need, and verified professionals respond with proposals or are hired directly.
1.1 What GotFixt does
GotFixt provides the platform that connects customers and professionals and supports the job from posting to completion. GotFixt does not carry out the work itself and is not a party to the agreement between a customer and a professional.
1.2 Your right to use GotFixt
We give you a personal, non-transferable right to use the platform in line with these terms. We may change, suspend or stop parts of the service when needed.
2. User accounts and eligibility
You must give accurate information when you create an account and keep it up to date.
You are responsible for all activity under your account.
Keep your login details private and do not share them.
You must meet the minimum age permitted where you live.
One person or business may not run several accounts to get around platform decisions.
3. Professional and customer responsibilities
3.1 Customers
Job posts must describe the work honestly and accurately. Customers are responsible for giving professionals safe access and the information they need to do the job.
3.2 Professionals
Professionals must complete GotFixt verification and keep their identity, business, insurance and payout details current. Work must be carried out with reasonable skill and care and in line with the agreed scope.
4. Marketplace rules
Jobs are reviewed before they are published. Once approved, verified professionals can send proposals, and customers compare them and choose who to hire.
Messaging, agreed scope, status updates and completion are tracked on GotFixt so both sides share the same record of the job.
5. Payments and secured funds
When a customer accepts a proposal, the agreed amount is paid into GotFixt and held securely before work begins.
Once the customer confirms the job is complete, the payment is released to the professional, minus any fees shown before hiring. Payments may be held while a dispute is open.
6. Prohibited activities
The following are not allowed on GotFixt:
Giving false, misleading or fraudulent information in job posts, profiles or verification.
Moving communication or payment for a job off the platform to avoid these terms.
Harassing, abusive or discriminatory behaviour towards other users.
Interfering with the security or operation of the platform.
Posting or requesting work that is unlawful or unsafe.
7. Reviews and communication
After a job is completed, customers can leave a review. Reviews must be honest and based on the actual job.
Keep communication about a job on GotFixt and treat other users with respect.
8. Disputes and enforcement
If a customer and professional cannot resolve a disagreement themselves, either can raise a dispute. GotFixt reviews the job record and the information both sides provide, and decides how held funds are handled.
If these terms are broken, we may remove content, limit features or take other reasonable action.
9. Intellectual property
The GotFixt name, logo, platform and content are owned by GotFixt. You keep ownership of the content you post, and allow GotFixt to host and show it on the platform so the service can run.
10. Privacy and data
How we collect and use personal data is explained in our Privacy Policy, which forms part of these terms.
11. Suspension and termination
You can close your account at any time. GotFixt may suspend or close accounts that break these terms, do not meet verification requirements or put other users at risk.
Obligations for jobs in progress, payments due and dispute outcomes continue after an account is closed.
12. Definitions
Customer: a user who posts a job on GotFixt.
Professional: a verified user who offers services and responds to jobs.
Job: a request for work posted by a customer.
Proposal: a professional’s offer for a job, including price and timing.
Secured funds: payment held by GotFixt between hiring and job completion.
Questions about these terms? Contact GotFixt.